by J. Jerrald Hayes | Aug 13, 2021 | Contracting 101, Customer Relationship Management, Estimating, Management
The other day in a discussion about job photographs I mentioned a remodeler I used to do some some consulting with in addition to having some great camera equipment took the time to take some courses in photography and lighting and his job photos are as excellent as...
by J. Jerrald Hayes | May 23, 2017 | 360 Difference Software, Books, Customer Relationship Management
In her book seminal book The Not So Big House: A Blueprint for the Way We Really Live Sarah Susanka writes: “In a three-ring binder, start to assemble data about the places in your life that make you feel comfortable and those that make you feel uncomfortable....
by J. Jerrald Hayes | Dec 25, 2016 | Customer Relationship Management, Marketing
While Paul Winans (now a consultant and facilitator for Remodelers Advantage) wrote this article back in 2007 I think it is just as apropos if not more so today. It’s time to evaluate your remodeling firm’s game plan Paul Winans Contributing Editor There...
by J. Jerrald Hayes | Sep 19, 2014 | Customer Relationship Management, Management
Handling new home construction and the new home customer are both and art and a science. This Custom Builder magazine article looks at the second part of that equation. Custom Home Building: Keep Their Dream House From Becoming Your...
by J. Jerrald Hayes | Jun 18, 2005 | 360 Difference Software, Customer Relationship Management, Lead Tracking & Management, Ω - Revised
I’ve got a little function built in to my estimating program that is what I call a “triage meter”. The program asks you to assign a numeric value to rate the following conditions of the job lead on a scale of 1 to 5 with 1 being the worst or lowest...
