Okay time for an update, in my blog post last Monday of 6:02 PM as an aside I complained about how long the official NAHB booksore BuildersBooks.com was taking with a book that was supposed to be the official NAHB book on scheduling. Well by Friday I had had enough and called them to check on my order and cancel it.
After given the person on the other end of the line my order number she told me that that order had been canceled! Canceled by who I asked? She then told me they (BuildersBooks) had canceled the order. I then asked well why wasn’t I informed of this? She then proceeded to tell that “when you order books online there are sometimes problems with the order taking systems” and that’s what happened in this case.
“…when you order books online there are sometimes problems with the order taking systems”. No there aren’t. I’ve ordered hundreds of books on-line before this one and I have never had a problem before. There is a problem with BuildersBooks an the NAHB. I had also tried to contact the Home Builders Institute (HBI) of the the NAHB via email three times eventually sending e-mails to every address I could find on the HBI site asking about the programs and books they had to teach project management, scheduling, and supply chain management. I never got any response at all.
I don’t know, I just think that there are some real problems in the NAHB, Home Builders Institute, and BuildersBooks and their business processes and e-business awareness is locked in the stone age.
Is it any wonder that project management, scheduling, and supply chain management are so far behind so many other segments of this country’s business environment.