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Revisiting something I read a while back that was apropos with a potential contractor coaching client I was speaking with today…

I was researching another McKinsey report (Reinventing Construction Through A Productivity Revolution) and accidentally stumbled upon this article that I think it is very apropos to us in the remodeling business.

The three Cs of customer satisfaction: Consistency, consistency, consistency

It may not seem sexy, but consistency is the secret ingredient to making customers happy. However, it’s difficult to get right and requires top-leadership attention.

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J. Jerrald Hayes
Primus Inter Pares at Paradigm Projects, Ltd.
I am an architectural woodworker and general contractor turned IT, Business and Project Management consultant, software developer wannabe senior division triathlete and ski racer, Yankee fan and founder of ParadigmProjects.com, 360 Difference Mac4Construction.com,iOS4Construction.com and now TheBuildingAndRemodelingWiki.com too.
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