From the Dharma-Haven.org website a good explanation of one of W. Edwards Deming’s lessons for us:

SYSTEMS


The people work IN a system.

The job of a manager is to work ON the system,

To improve it,

Continuously

WITH their help.

Workers work in the system, which management created or allowed to continue. Management must work on the system to improve the process. With instruction, workers can be enlisted in this improvement.

A leader, by virtue of his authority, has obligation to make changes in the system that will lead to improvement.

The problem is not in the people but in the system. People are doing their best.

You cannot control quality–you have to produce quality. Culling defects and punishing workers adds no quality. Quality comes from improvement of the process.

 

What I find particulary interesting is "The people work IN a system" and "The job of a manager is to work ON the system," in that that is at the core of the message that Michael Gerber talks about in his books The E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It and The E-Myth Contractor : Why Most Contractors’ Businesses Don’t Work and What to Do About It and Susan M.Carter writes about in her book How To Make Your Business Run Without You.

J. Jerrald Hayes on FacebookJ. Jerrald Hayes on GoogleJ. Jerrald Hayes on LinkedinJ. Jerrald Hayes on Twitter
J. Jerrald Hayes
Primus Inter Pares at Paradigm Projects, Ltd.
I am an architectural woodworker and general contractor turned IT, Business and Project Management consultant, software developer wannabe senior division triathlete and ski racer, Yankee fan and founder of ParadigmProjects.com, 360 Difference Mac4Construction.com,iOS4Construction.com and now TheBuildingAndRemodelingWiki.com too.

Subscribe To The
Paradigm Projects &
360 Difference Software
Newsletter

Join our mailing list to receive the latest news and updates from our team. 

You have Successfully Subscribed!

Share This